Privacy Policy

Last updated: June 2025

1. Who We Are

Get Rapid Removals ("we", "us", "our") is a removal and clearance company based in Whitmore Reans, Wolverhampton, West Midlands. Our website is getrapidremovals.co.uk.

We are the data controller for personal information you provide to us. If you have any questions about how we handle your data, contact us at info@getrapidremovals.co.uk or call 07778 298447.

2. Information We Collect

We collect personal information when you:

• Submit a quote request via our website form
• Call or email us to enquire about our services
• Book a removal or clearance service with us

The information we collect may include:

• Full name
• Phone number
• Email address
• Addresses (collection and delivery locations)
• Move date and property type
• Any additional details you provide in your message

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote request or enquiry
• Plan and carry out your removal or clearance service
• Communicate with you about your booking
• Send invoices and receipts

We do not use your information for marketing without your explicit consent, and we do not sell or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

We process your personal data on the basis of contract (to perform the service you have requested) and legitimate interests (to respond to your enquiry and run our business). Where required by law, we will obtain your consent.

5. Data Retention

We retain customer data for as long as is necessary to provide our services and to comply with our legal obligations (such as accounting and tax records, which are typically retained for 6 years). Enquiry data from customers who did not book is deleted within 12 months.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at info@getrapidremovals.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

7. Cookies

Our website uses only essential cookies required for the site to function. We do not use tracking or advertising cookies. No personal data is collected via cookies on this website.

8. Third-Party Services

Our website is hosted on Vercel. Our contact form submissions are processed via our own API endpoint. We use Google Maps (embedded iframe) on our contact and service area pages, which is subject to Google's privacy policy.

We do not use Google Analytics, Facebook Pixel, or other third-party tracking tools.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

For any questions about this privacy policy or how we handle your data: